Kuna exchange has shut down: how to recover stuck funds
Ukraine's oldest crypto exchange, Kuna, has ceased operations: in January 2025 it was blocked in Ukraine following a submission by the Bureau of Economic Security, after which the founder announced a full shutdown. Users were given until April 30, 2025 to withdraw; since May 1, 2025 the servers are off and self-service access is impossible. If you missed the window, the funds haven't legally "disappeared" — but recovery is now a manual procedure, and the odds depend directly on the quality of your evidence.
What happened and why funds got stuck
Missed the 30.04.2025 deadline
The most common case: users learned about the shutdown late or had lost access to email/2FA. After the servers went dark, the only channels are the remaining support line and legal claims against the legal entity.
Account was frozen before the shutdown
If funds were frozen earlier (KYC, monitoring, a dispute), the case is double-layered: the old freeze grounds first, then the recovery procedure. You need documents for both at once.
Lost access: email, 2FA, phone
Without working account access, ownership is proven documentarily: KYC data, bank transfers to the exchange, crypto deposit TxIDs.
Disputed or in-limbo balance
Unfinished trades, funds sitting in orders at shutdown, balance discrepancies — all resolved only through evidence-backed claims correspondence.
What to do — step by step
- Preserve everything you have now: dashboard screenshots (if any), Kuna emails, bank statements for deposits, crypto deposit TxIDs, trade confirmations from your inbox. The older the case, the harder evidence gets.
- Draft one clear written claim to official support: who you are (KYC data), the balance, the proof attached, what you demand and by when.
- Keep all correspondence — it becomes your evidence if the case turns legal.
- If there is silence — the legal track: a formal claim against the legal entity, then court. Mind the statutes of limitation; waiting indefinitely is not a strategy.
- If you withdrew part of the funds in the final weeks — keep those TxIDs: they prove both account ownership and the remaining balance.
What NOT to do
- Don't pay "Kuna access recovery services" with guarantees — after the servers went off, no third party has access to balances. Guarantee + upfront payment = scam.
- Don't hand over logins, correspondence or KYC data "to check your balance" — that's phishing for your identity.
- Don't discard old devices and mailboxes with exchange correspondence: that is your evidence.
What Onyx does in your case
- Evidence base assembly: we reconstruct and structure proof of balance and account ownership — bank trails, TxIDs, correspondence — in a format fit for a claim and for court.
- On-chain verification: we confirm your deposits to the exchange's wallets independently of its dashboard — the blockchain doesn't switch off with the servers.
- Claim preparation: one measured demand instead of chaotic letters; if needed, hand-off to partner lawyers with a ready evidentiary package.
Frequently asked questions
Can I still log in and withdraw myself?
No. Since May 1, 2025 the servers are off — self-service withdrawal is impossible. What remains is the support channel and the legal route against the legal entity.
Are funds on Kuna gone forever?
Legally, obligations to users don't vanish when servers go dark. Practically, the outcome depends on your evidence, persistence and timing: the earlier you start, the better the odds.
Was Kuna a scam?
No — Ukraine's oldest exchange (since 2014), operating legally; the shutdown followed the January 2025 blocking in Ukraine and the founder's decision to wind down. But scammers now prey on its closure: anyone "guaranteeing recovery" should raise a red flag.
Other platforms
Free preliminary case assessment
Describe your situation — we will return an honest assessment: what is realistically possible, how long it takes and what it costs. No "guaranteed unlocks" — they do not exist; compliance decides.