Binance froze your account or funds — what to do
Binance freezes accounts on AML-engine triggers (Chainalysis screening of deposits), law-enforcement requests and P2P complaints. It is not a verdict: most scenarios have a formal procedure, but one wrong answer to a compliance officer stalls the case for months.
Why accounts get frozen
Deposit AML risk score
Your incoming transfer "touched" a high-risk address (mixer, darknet, sanctioned cluster) — even 2-3 hops away. The account is restricted until you explain the source of funds.
KYC / Source of Funds request
Compliance asks for documents on the origin of funds. 90% of people send a chaotic pile of screenshots — and get stuck.
P2P complaint / triangulation
Your P2P counterparty paid with stolen money. The victim's bank complains — Binance freezes you although you are a bona fide seller.
Law-enforcement request
A freeze on an external request. The slowest scenario — it does not move without a legal response.
What to do — step by step
- Do not open new tickets daily — every new ticket resets the queue. One case = one ticket.
- Preserve everything: freeze screenshots, the compliance letter, deposit TxIDs for recent months.
- Get an independent AML report on your addresses (Chainalysis/TRM class) — BEFORE replying, so you know what actually triggered.
- Build the Source of Funds: bank statements, contracts, tax returns, trade history — as a chronological narrative, not a heap of files.
- Answer compliance questions precisely and once — repeated contradictory answers read as evasion.
What NOT to do
- Do not admit "guilt" or invent a source of funds — an inconsistent story = permanent refusal.
- Do not pay "guaranteed unlockers" on Telegram — guarantees do not exist here; compliance decides.
- Do not panic-move remaining funds through third parties — it adds risk score.
What Onyx does in your case
- Forensic report on your addresses (Chainalysis/TRM class): what exactly triggered the flag and your real distance from the risk cluster.
- Source of Funds dossier — a chronological reconstruction of your capital with documents, in the format compliance actually reads.
- Communication with Binance compliance — one verified position instead of ticket chaos.
Frequently asked questions
How long does a Binance Source of Funds review take?
Standard KYC checks — 3 to 10 business days; complex AML investigations — up to 90 days. Chaotic or contradictory replies multiply the timeline.
Can I just open a new account?
No. That is ban evasion: the new account gets linked via KYC data and devices and banned, and your position in the old case becomes worse.
Can I resolve it without forensics?
Yes, if the cause is a routine KYC request and your documents are in order. Forensics is needed when the trigger is the AML trail of your deposits — without a report you do not know what to explain.
Other platforms
Free preliminary case assessment
Describe your situation — we will return an honest assessment: what is realistically possible, how long it takes and what it costs. No "guaranteed unlocks" — they do not exist; compliance decides.