Compliance letter response template: quote — answer — evidence

A ready skeleton for answering an exchange compliance letter: mirror their questions, answer each in two to five factual sentences, cite a numbered annex. Plus a bonus block — how to ask for a deadline extension properly. Free and open, no email gate.

When you need this document

The template

English, factual register, zero emotion. The structure mirrors the compliance letter itself: their checklist becomes your answer's table of contents.

Block 1 — header and reference. Keep their exact subject line and case number — routing at large exchanges is automated and a changed subject can detach your reply from the case.

Subject: Re: [exact subject line of the compliance email] — case [#______]

Dear [Exchange] Compliance Team,

Thank you for your message dated [date]. Below I answer each of your
questions in the order asked. Supporting documents are attached as numbered
annexes and referenced under every answer.

Block 2 — question / answer / evidence units. The core pattern. Split compound questions into separate units: an unanswered sub-question = another round and weeks of delay.

QUESTION 1: "[quote the question verbatim from the compliance letter]"
ANSWER: [2–5 sentences. Facts only: dates, amounts, platforms, TxIDs.
No emotions, no biography — just what was asked.]
EVIDENCE: Annex 1 — [bank statement, period]; Annex 2 — [P2P order record]

QUESTION 2: "[quote]"
ANSWER: [...]
EVIDENCE: Annex 3 — [...]

[Repeat the block for every question — including the ones hidden inside
compound sentences of the original letter.]

Block 3 — closing and annex list. Ownership confirmation, availability for a call, numbered annex list. Nothing else belongs in the closing.

I confirm that the account and the funds in question belong to me. All
annexes are listed below. I remain available for a verification call or any
additional documents you may require.

Kind regards,
[Name exactly as in KYC]
[date]

ANNEXES
Annex 1 — [...]
Annex 2 — [...]
Annex 3 — [...]

Block 4 (optional) — extension request. Send BEFORE the deadline, with a realistic date and whatever is already collected attached. Asking properly is routine; silence is not.

Subject: Re: case [#______] — request for a short extension

Dear Compliance Team,

In your letter dated [date] you requested [list of documents] by [deadline].
Obtaining [tax records / notarized translations / archived bank statements]
from [institution] takes until [realistic date]. I respectfully request an
extension to [date]. Documents already collected are attached now
(annexes 1–[N]); nothing else in your request is outstanding.

Kind regards, [Name], [date]

Filling rules

1. Read the letter twice and extract every question into a list before writing anything — compound sentences usually hide two or three.
2. Collect the document for each answer before drafting the text, not after.
3. Answer only what was asked. Volunteering unrelated history opens new lines of questioning.
4. Re-read against everything you have ever sent the exchange — old tickets included. Inconsistency reads as deception.

What NOT to do

• Do not threaten lawyers or regulators in a first reply — it marks the case "problem client", not "priority".
• Do not answer in parts ("the rest will follow") — every partial submission sends the case back to the end of the queue.
• Do not embellish details: the transaction engine sees your history better than your memory does.

What Onyx does in your case

1. Forensic report on your addresses (Chainalysis/TRM class): what exactly triggered the flag and your real distance from the risk cluster.
2. Source of Funds dossier — a chronological reconstruction of your capital with documents, in the format compliance actually reads.
3. Communication with the platform's compliance or your bank — one verified position instead of ticket chaos.

Frequently asked questions

Related resources

Free preliminary case assessment

Describe your situation — we will return an honest assessment: what is realistically possible, how long it takes and what it costs. No "guaranteed unlocks" — they do not exist; compliance decides.